At Fika, every piece is made-to-order with precision and care. Our jewelry is handcrafted using responsibly sourced materials and designed to last for years to come. Because each piece is individually created, production timelines typically range between 2–3 weeks.

Customer satisfaction is at the heart of what we do. However, since every item is custom-crafted, returns and exchanges are only accepted under specific circumstances outlined below.

Return & Exchange Policy

  • All purchases made during sale or promotion periods are final and cannot be returned or exchanged.

  • Returns and exchanges are only accepted if:

    • The product delivered is incorrect or does not match your order confirmation.

    • The product has a genuine quality or manufacturing defect upon arrival.

How to Request a Return/Exchange

Please contact our Care Team within 48 hours of delivery at hello@fikajewels.com, including:

  • Your order number
  • Delivery address
  • A brief explanation and photos of the issue

Conditions

  • Returned items must be unused, unworn, and in original packaging (box, pouch, tags, and receipt).
  • Items not meeting these conditions will be returned to the sender.
  • Customers bear the return shipping cost, while reshipment of the corrected order will be covered by Fika.
  • Eligible replacements will be dispatched within 14 working days after inspection.

Exclusions

  • Earrings are not eligible for return or exchange due to hygiene reasons.
  • International orders are final sale and not eligible for return.
  • Fika reserves the right to refuse unreasonable repair or exchange requests.

Jewelry Warranty

All Fika pieces come with a Lifetime Warranty against manufacturing defects. We take pride in craftsmanship and stand behind the quality of every piece.

  • Warranty claims are valid only for purchases made directly through fikajewels.com.

Repairs & Alterations

Our jewelry is delicate by design and should be handled with care. If you require a repair or size alteration:

  • Repairs and resizing start at ₹500, depending on the extent of work required.
  • Please email hello@fikajewels.com with clear photos of the issue.
  • Repair timelines typically range between 1–3 weeks.

Refund Policy

Refunds are processed only if:

  • The product has a genuine manufacturing defect that cannot be replaced, or
  • The order is cancelled before shipment.

Refund Timeline

  • Day 1–2: Product received and inspected
  • Day 3–4: Refund initiated after approval
  • Day 5–6: Amount reflected in your original payment method

Note: Timelines may vary depending on your bank or payment provider.

Order Cancellation

  • Orders can be cancelled before dispatch by emailing hello@fikajewels.com.
  • Once shipped, the order cannot be cancelled.
  • Refunds for cancellations will be processed within 7–10 business days to your original payment method.

Shipping & Insurance

All Fika orders are shipped via trusted and insured logistics partners. Your jewelry remains fully insured until it reaches your doorstep.

Custom Orders

  • All custom and personalized pieces are final sale and non-refundable.
  • Deposits for custom orders are non-refundable once production begins.
  • To create a bespoke piece, please reach out to hello@fikajewels.com — our team will respond within 2–3 business days.

Questions or Assistance

We’re always here to help.
For any inquiries, please contact our Customer Care Team at hello@fikajewels.com